Linchpin and its Affiliated Companies are committed to providing high-quality experiences to  its patrons and clients whilst protecting their personal information. We have adopted the  Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy  Act). The National Privacy Principles (PPPs) govern the way in which we collect, use,  disclose, store, secure and dispose of your personal information. A copy of the Australian  Privacy Principles may be obtained from the website of The Office of the Australian  Information Commissioner at www.oaic.gov.au.

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Please take a moment to read our Privacy Policy.

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What Is Personal Information and Why Do We Collect It? 

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Personal information is information or an opinion that identifies an individual. This includes:  your name, title, gender, address, email address, payment details and phone number. 

We collect your personal information in a number of ways, including: 

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• using our websites, including: (LinchpinHospitality.com, bayswatersydneyhotel.com.au, theladyhampshire.com, empirehotelannandale.com.au, cliftonhotel.com.au); 

• interacting with us on our social media accounts (Facebook, Instagram, Twitter, TikTok, LinkedIn); 

• posting comments/reviews about us on any online forum; 

• providing personal information via telephone or online bookings; 

• making enquiries with us whether that be online or by communicating with staff at a  venue; 

• by visiting one of our venues; 

• managing and administering our goods and services;  

• billing and financial information, such as credit card, bank account or other payment  details; 

• your image which is collected via Closed Circuit Television (CCTV) footage; and

• email capture devices (subscription services). 

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We collect your personal information for the primary purpose of providing our services to  you, providing information to our clients and for marketing purposes. We may also use your  personal information for secondary purposes closely related to the primary purpose, in  circumstances where you would reasonably expect such use or disclosure.

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Marketing 

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Where applicable, Linchpin will use your personal information to contact you via mail, SMS,  email, telephone or online to tell you about promotions, offers, news and services that you  might be interested in. We will only do this where you have consented/opted-in to receiving  such information. You can contact us to update your marketing preferences or alternatively  you may opt-out of such communications via our opt-out policy.  

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Video Surveillance 

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Providing a safe environment for our patrons is a priority and as a result all our venues are  under 24-hour video surveillance. We are required under liquor licenses laws to have CCTV  installed in all our venues and to the retain footage for thirty days (unless it is required for an  investigation, for example, in respect of suspected breaches or activities in which case it will  be held for a longer period). All patron’s movements upon entering our venues will be  subject to monitoring by security systems such as but not limited to CCTV and body worn  video which includes audio. By entering our venues you agree to the terms of our Privacy  Policy. 

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Third Parties 

Where reasonable and practicable to do so, we will collect your personal information only  from you. However, in some circumstances we may be provided with your personal  information by third parties. In such a case we will take reasonable steps to ensure that you  are made aware of the information provided to us by the third party.

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Please note that our venues offer Wi-Fi services to patrons which is provided by a third-party provider called Aussie Broadband. Aussie Broadband’s collection of your personal  information (including but not limited to your name, age and email address) when accessing  and using the Wi-Fi services is subject to Aussie Broadband’s end-user Privacy Policy which  is found at the following link (https://www.aussiebroadband.com.au/legal/privacy-policy/).

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To comply with our obligations under the Liquor Act 2007 (NSW), upon entrance at our  venues you may also be required to scan your identification card at entry points using a  device provided by third parties. The personal information collected during this process may  include your name, gender, photo, date of birth and the type of identification card used. If  required, we may access the personal information collected by the scanning service, for  example, if you are subject to a banning order. 

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Disclosure of Personal Information 

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Your personal information may be disclosed in a number of circumstances including the  following: 

• Third parties where you consent to the use or disclosure; and 

• Where required or authorised by law. 

Linchpin and its Affiliated Companies also reserve the right to share your personal  information between each other from time to time for the purposes as set out in this Privacy  Policy. 

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Security of Personal Information 

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Your personal information is stored in a manner that fairly and reasonably protects it from  misuse, unauthorised access, modification and disclosure. In doing so, Linchpin and its  Affiliate Companies operate under reputable and secure data networks protected by firewall  and password protection systems.  

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Access to Your Personal Information 

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You may access the personal information we hold about you to update and/or correct it,  subject to certain exceptions. If you wish to access the personal information that we hold,  please contact us in writing. We will not charge any fee for your access request but may  charge an administrative fee for providing a copy of your personal information. To protect  your personal information, we may require identification from you before releasing the  requested information. 

It is important to us that your personal information is up to date, therefore we will respond to  all requests to update your personal information within a reasonable time. 

If you find that the personal information we hold is inaccurate, please advise us as soon as  practicable so we can update our records and ensure we can continue to provide tailored  communications to you. 

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Policy Updates 

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This Privacy Policy may be updated from time to time at our discretion, without notice to you. 

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‍Privacy Policy Complaints and Enquiries 

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If you have any questions about our Privacy Policy or would like to make a complaint, please  direct all communication to:

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• Postal address: Level2/ 14 William Street, Darlinghurst, NSW 2010

• Email address: Info@LinchpinHospitality.com 

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We will investigate and respond to your question or complaint with seven (7) days of receipt.  If your question/complaint remains unsolved, you may then refer your concern to the Office  of the Australian Information Commissioner at www.oaic.gov.au. 

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This policy was last updated on 29 October 2024

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